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Money transfer company in Marlborough hit with banking complaint
Fri, Jan 2, 2014
MARLBOROUGH - State banking officials want to revoke the license of a foreign money transfer company with a local headquarters in Marlborough after an examination of the company’s books turned up alleged "significant failures” to comply with state and federal laws.
The Massachusetts Division of Banks on Dec. 4 filed an administrative complaint against Real Transfer, Inc., an international money transfer company based in Florida.
The company, which has more than two dozen authorized agents in Massachusetts, failed to adequately record its transactions or provide detailed receipts to customers, the complaint alleges. It also failed to properly safeguard against money laundering or report potentially suspicious transactions, according to state bank examiners.
In one example, a customer transferred $350,000 to an account in Brazil in 15 separate installments in a single year without having the transactions reported to banking authorities, according to the complaint.
Investigators determined the company was monitoring the customer's account, but failed to flag the transactions as potentially suspicious — even after obtaining a tax return showing the customer reported net income of less than $500, according to the complaint.
The company’s conduct raises concerns it will not operate "lawfully, honestly and fairly" in the future, the Division of Banks determined. Real Transfer was ordered to respond to the complaint within 21 days or risk losing its license.
The company, which formed in Florida in 2004, has operated as a foreign transmittal agency in Massachusetts since July 20, 2009. Its operations have expanded into communities stretching from MetroWest to Boston and Cape Cod. The company reported transactions totaling more than $6 million during 2012, according to the state’s complaint.
Real Transfer is also licensed to operate in New Hampshire, New Jersey and Maryland, and is an authorized wireless dealer for cellular phone company MetroPCS in Massachusetts, according to a social media profile operated by the company’s president, CEO and owner, Claudia G. Silva.
The company’s Massachusetts headquarters is at 576 Boston Post Road East in Marlborough. It also processes money transfers through authorized agents in 38 locations around Massachusetts, according to the complaint. The agents are located in businesses ranging from Real Transfer corporate offices in Malden, Lynn and Lowell to wireless stores, Brazilian supermarkets and butcher shops, according to a cached version of the company’s website from Jan. 3, 2014.
The website, realtransfer.com, was no longer accessible Tuesday.
Other locations listed on the company’s website in January included a check cashing business in Nashua, New Hampshire, a cafe in Lowell, a gift shop in Everett and multiple locations in Somerville, including a clothing store and beauty salon.
In MetroWest, the company’s places of business included Marlborough Brazilian Market, Brasileirinho Market in Marlborough, and Express Travel Services and Made in Brazil in Framingham.